Cancellations and refunds
Plans change, children get ill, and school terms move. This page explains what happens in each case so there are no surprises.
The demo class
The demo class is free, and there is nothing to cancel or refund. If you cannot make it, tell us and we will find another time.
Rescheduling a class
Let us know as early as you reasonably can and we will move the class to another slot with the same coach where availability allows. Repeated last-minute changes may not be possible to accommodate, because the coach's time is reserved for your child.
Classes you have paid for
Unused classes in a paid block stay available to you while your child is enrolled. If you decide to stop, contact us and we will refund the classes that have not been taught, minus any payment-processing fee that cannot be recovered.
If we cancel
If a coach is unavailable and we cannot offer a suitable replacement slot, that class is credited or refunded in full, your choice.
Coach changes
If the coach match is not working, ask for a different coach. That is a normal request and does not cost anything.
How to request a refund
Email hello@learnwithknightly.com with your child's name and the classes concerned. We aim to confirm within two working days; refunds are returned to the original payment method.